Privacy policy

Privacy Policy

Introduction

This Privacy Policy describes how House of Ethniq, operated by Bhavna Kapoor (collectively referred to as “House of Ethniq”, “we”, “our”, or “us”), collects, uses, shares, protects, and otherwise processes your personal information when you visit or use our website https://houseofethniq.com/ (the “Platform”).

You may browse certain sections of the Platform without registering with us. However, to access specific services or make purchases, you may be required to provide personal information.

Please note that we currently offer our products and services within India only, and your personal data will primarily be stored and processed in India.

By accessing our Platform, submitting your information, or purchasing our products, you agree to the terms outlined in this Privacy Policy, along with our Terms of Use and other applicable policies. These terms are governed by the laws of India, including laws relating to data protection and privacy.

If you do not agree with this Privacy Policy, please do not use or access our Platform.

Information We Collect

We collect personal information when you interact with our Platform, place orders, create an account, or communicate with us.
The types of information we may collect include:
  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Date of birth (if provided)
  • Payment details such as credit/debit card information or other payment methods (processed through secure payment gateways)
  • Order and transaction history
  • Any identification or address proof shared when required
You may choose not to provide certain information; however, this may limit your ability to access certain services or features on the Platform.
We may also collect non-personal information such as browsing behaviour, preferences, device information, and website interaction data to improve our services and customer experience.

How We Use Your Information

Your personal information is used for purposes including but not limited to:
  • Processing and fulfilling your orders
  • Providing customer support and resolving queries
  • Managing your account and purchase history
  • Sending updates regarding orders, products, and services
  • Informing you about offers, promotions, and new collections
  • Improving our website functionality and user experience
  • Detecting and preventing fraud or misuse of our Platform
  • Conducting research, analysis, and surveys to enhance our services
  • Enforcing our terms, policies, and legal obligations
You may opt out of promotional communications at any time.

Sharing of Information

We may share your personal information with trusted third parties when necessary to provide our services. These may include:
  • Logistics and delivery partners
  • Payment gateway providers
  • Technology and website service providers
  • Marketing and analytics partners
  • Customer support service providers
We may also disclose personal information if required by law, regulatory authorities, or law enforcement agencies.
We do not sell your personal information to third parties.
If you interact with third-party services linked from our Platform, their privacy policies will apply, and we encourage you to review those policies before sharing any information.

Security Precautions

We take reasonable and appropriate security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
Our Platform uses secure technologies and industry-standard practices to safeguard your information. However, while we strive to protect your data, no method of internet transmission or electronic storage is completely secure.
Users are responsible for maintaining the confidentiality of their account credentials, including their login details and passwords.

Data Retention and Account Deletion

You may request to access, update, or delete your account information through your profile settings on our Platform or by contacting us directly.
Please note that account deletion may result in the loss of all associated data and access to your account.
We may retain certain information as required by law or for legitimate purposes such as fraud prevention, dispute resolution, or compliance with legal obligations.
In some cases, anonymised data may be retained for research and analytical purposes.

Your Right

You have the right to:
  • Access your personal information
  • Correct or update your details
  • Request deletion of your account or data
  • Withdraw consent for marketing communications
You can exercise these rights through your account settings or by contacting us using the details provided below.

Consent

By using our Platform and providing your information, you consent to the collection, storage, use, and processing of your personal information in accordance with this Privacy Policy.
If you provide personal information relating to another person, you confirm that you have the authority to do so and allow us to process that information in accordance with this policy.
You may withdraw your consent at any time by contacting us. However, withdrawal of consent may limit our ability to provide certain services.

Changes to this Privacy Policy

House of Ethniq reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements.
We encourage users to review this page periodically to stay informed about how we protect their information.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
  • House of Ethniq
  • Phone: +91 99992 23396
  • Business Hours: Monday – Friday (9:00 AM – 6:00 PM)